When I was practicing medicine, I spent almost as much time fighting with insurance companies as I did caring for patients. The billing process felt designed to fail—impersonal, confusing, and adversarial.
That experience shaped my vision for OXO Health. Yes, we use cutting-edge AI to catch errors and optimize claims. But technology alone isn't the answer. The practices that thrive are the ones with billing partners who actually care about their success.
The Limitations of Pure Automation
Automation is powerful. Our AI systems process thousands of claims daily, catching coding errors that human eyes might miss, predicting denials before they happen, and optimizing reimbursement across complex payer rules.
But here's what automation can't do: navigate the nuances of a difficult payer relationship, understand the specific challenges of your specialty, advocate passionately on an appeal that requires human judgment, provide reassurance when your practice is going through a rough patch, or celebrate your wins like they're our own.
The Power of Dedicated Teams
At OXO Health, every practice gets a dedicated team. Not a rotating cast of support agents. Not a ticket queue. Real people who know your practice, understand your workflow, and are invested in your success.
When you call us, you get someone who remembers your last conversation. Someone who knows that you're dealing with a difficult transition to a new EHR. Someone who celebrates when your collection rate hits a new high.
Technology + Humanity = Results
The best outcomes happen when technology and humanity work together. Our AI handles the routine—the thousands of straightforward claims that just need accuracy and speed. That frees our human experts to focus on what they do best: solving complex problems, building relationships, and providing the kind of support that makes the difference between a billing vendor and a true partner.
That's the OXO Health difference. Not just better technology. Not just better people. Both, working together, for you.
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